AML Solutions

Our AML/CTF Compliance Solutions

Outsource Compliance BPO provides comprehensive outsourced compliance solutions designed specifically for Australian businesses facing Tranche 2 AML/CTF requirements. Our services are tailored to meet the unique needs of legal firms, accounting practices, real estate agencies, and other newly regulated sectors.

Service Offerings

AML/CTF Program Development & Implementation

Every regulated entity needs a written AML/CTF Program to manage compliance. We develop comprehensive, customised compliance programs that include:

• Risk Assessment: Thorough analysis of your specific money laundering and terrorism financing risks
• Policy & Procedure Documentation: Clearly written, AUSTRAC-compliant documentation
• Implementation Roadmap: Step-by-step guidance for rolling out your compliance program
• Governance Framework: Defined roles, responsibilities, and reporting structures
• Ongoing Support: Regular updates as regulatory guidance evolves

Benefit: A robust, defensible compliance program tailored to your specific business without the high cost of consultants or in-house expertise.

Customer Due Diligence & Onboarding

One of the most critical and resource-intensive aspects of AML/CTF compliance is Customer Due Diligence—verifying the identity of your clients and assessing their risk profile. Our dedicated team handles:

• Identity Verification: Using Australian-recognised methods to verify client identities
• Beneficial Owner Verification: Identifying and verifying the ultimate beneficial owners behind complex structures
• PEP & Sanctions Screening: Checking against politically exposed persons and sanctions lists
• Customer Risk Assessment: Categorising clients based on risk factors
• Documentation Management: Secure storage of all verification records

Benefit: Professional customer verification without disrupting your client relationships or burdening your team with administrative tasks.

Transaction Monitoring & Risk Management

AML/CTF regulations require ongoing monitoring of client transactions to identify suspicious activity. Our transaction monitoring service includes:

• Alert Management: Review of transaction alerts based on risk parameters
• Risk Pattern Analysis: Identification of unusual transaction patterns
• Periodic Client Reviews: Regular re-screening and risk reassessment
• Documentation & Evidence Collection: Gathering and organising supporting information
• Escalation Procedures: Clear processes for handling potential suspicious matters

Benefit: Continuous oversight of transaction risks without building costly internal monitoring capabilities.

Suspicious Matter Reporting Support

Reporting certain transactions and suspicious matters to AUSTRAC is a key compliance obligation. Our team provides:

• SMR Preparation: Professional drafting of Suspicious Matter Reports
• Quality Assurance: Review of reports for accuracy and completeness
• Submission Support: Assistance with AUSTRAC reporting procedures
• Record-Keeping: Comprehensive documentation of reporting activities
• Follow-up Actions: Guidance on post-reporting procedures

Benefit: Expert assistance with critical regulatory reporting while maintaining ultimate control over submissions.

Recordkeeping & Compliance Documentation

Maintaining documentation for at least 7 years is a core requirement of the AML/CTF regime. Our service provides:

• Digital Documentation Management: Secure, organised storage of all compliance records
• Audit Trail Maintenance: Tracking of all compliance activities and decisions
• Evidence Preservation: Proper retention of all verification and monitoring documentation
• Retrieval Systems: Quick access to records when needed for audits or reviews
• Destruction Protocols: Compliant processes for eventual document disposal

Benefit: Complete, audit-ready records without the administrative burden on your team.

Engagement Models

We offer flexible engagement models to suit different business needs:

Dedicated Offshore Team

A team of full-time analysts working exclusively for your organisation, providing consistency and deep understanding of your specific business.

Managed Service (Output-Based)

A results-oriented approach where we deliver defined outcomes (e.g., completed KYC files) based on agreed service levels.

Hybrid Model

A core dedicated team plus flexible resources for handling volume spikes, giving you both consistency and scalability.

Philippine Delivery Excellence

Our operations in the Philippines bring world-class capabilities to Australian businesses:

Quality Assurance Framework

Our multi-tiered quality control process includes automated checks, peer reviews, and supervisor validation to ensure exceptional accuracy in all compliance processes.

Specialist Team Structure

Unlike general BPO providers, our teams are structured around specific AML/CTF functions, with dedicated specialists for customer due diligence, transaction monitoring, and reporting who develop deep expertise in their domains.

Australian Standards Alignment

Our procedures and quality benchmarks are designed specifically to align with AUSTRAC expectations and Australian compliance standards, ensuring regulatory acceptance of our outputs.

Continuous Improvement

We maintain a robust program of ongoing training, performance monitoring, and process refinement to continuously enhance our service quality and efficiency.

Implementation Process

1. Initial Consultation: Understanding your business and compliance needs
2. Solution Design: Tailoring our services to your specific requirements
3. Implementation Planning: Creating a roadmap for seamless integration
4. Team Assignment: Selecting and training your dedicated compliance specialists
5. Process Integration: Connecting our services with your existing workflows
6. Ongoing Management: Continuous oversight and improvement of compliance processes

Why Outsource Your AML/CTF Compliance?

• Cost Concerns: Save significantly on compliance costs through our efficient offshore model
• Expertise Gap: Access specialised AML/CTF knowledge without hiring expensive specialists
• Scalability Needs: Effortlessly handle fluctuating compliance workloads
• Technology Access: Benefit from specialised compliance tools without major investments
• Focus on Core Business: Let your team concentrate on serving clients while we handle compliance

Ready to streamline your compliance journey? Contact us today for a personalised solution.